This Cookie Policy explains how EdenTouch CoLab Ltd ("we", "our", "us") uses cookies and similar technologies within the UxAi-ClarityForge® website and platform (the "Site").

We are committed to transparency, user control, and compliance with UK GDPR, the Data Protection Act 2018, and ICO guidance.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help the website function properly, enhance your experience, improve performance, and support security.

Cookies may be:

• First-party cookies (set by our Site)
• Third-party cookies (set by trusted service providers we integrate with)

2. Why We Use Cookies

UxAi-ClarityForge® uses cookies for three purposes:

A. Essential Cookies (Strictly Necessary)

Required for the Site to function. They enable:

• Secure login
• User authentication
• Session management
• Navigation
• Core platform functionality

These cookies cannot be disabled because the site will not work without them.

B. Performance & Analytics Cookies

Help us understand:

• Which pages are visited
• How users move through the Site
• App performance and errors
• Browser/device type
• Overall usage patterns

These cookies support improvements to the platform and enhance your experience.

We use privacy-focused analytics tools that do not identify you personally.

C. Functionality Cookies

Used to:

• Remember preferences
• Store workshop/session settings
• Retain in-progress clarity work (e.g., Vision, Persona, Journey inputs)
• Improve load times

These cookies make the platform smoother and more personalised.

3. Third-Party Cookies

UxAi-ClarityForge® integrates with secure, trusted third-party tools. These may set their own cookies for security, authentication, analytics, or functionality.

Third-party services include:

• Microsoft 365 (Entra ID login, Teams, Defender)
• Xano (backend services)
• WeWeb (frontend interface)
• Stripe (payments & security)
• Miro (collaboration embeds)
• YouTube / Vimeo (embedded content)
• Google (OAuth login)

These cookies operate under their respective privacy policies.

We do not control third-party cookie settings.

4. What Cookies We Do Not Use

For transparency:

UxAi-ClarityForge® does not use:

• Advertising cookies
• Behavioural targeting cookies
• Social media tracking pixels
• Marketing retargeting cookies

Your data is never sold or shared with advertisers.

5. How You Can Manage Cookies

You have full control over non-essential cookies.

You can:

• Accept or reject cookies via our website banner (if enabled)
• Change your browser settings to block cookies
• Delete existing cookies from your device

Most browsers allow you to disable all cookies, but the Site may not function properly if essential cookies are blocked.

6. Consent for Cookies

When you first visit the Site:

• A cookie banner may appear
• You can accept or manage cookie preferences
• Continued use of the Site may be treated as cookie consent for essential cookies

Non-essential cookies will only be used if you give consent.

7. Cookie Duration

Cookies may be:

• Session cookies (deleted when you close your browser)
• Persistent cookies (stored for a fixed period unless deleted manually)

We keep cookie lifespans minimal and aligned with best practice.

8. Changes to This Policy

We may update this Cookie Policy to reflect:

• Platform improvements
• Regulatory changes
• New integrations
• Security enhancements

The "Last updated" date at the top shows the latest version.

9. Contact Us

For questions about cookies or data privacy:

EdenTouch CoLab Ltd
Email: support@edentouchcolab.com
ICO Registration Number: ZC047648