1. About Us

EdenTouch CoLab Ltd
United Kingdom
Email: support@edentouchcolab.com
Data Controller Registration (ICO): ZC047648
Trademark: UxAi-ClarityForge®

This document outlines the full terms governing your use of our website, services, digital tools, workshops, clarity programs, and AI-powered framework UxAi-ClarityForge®.

By using our website or services, you agree to these Terms.

2. Definitions

• "Provider", "we", "our", "us" — EdenTouch CoLab Ltd
• "Customer", "you", "your" — Any user, client, organisation, or visitor
• "Platform" — UxAi-ClarityForge® tools, digital materials, templates
• "Site" — edentouchcolab.com and related pages
• "Services" — Coaching, sprints, UX consulting, workshops, AI guidance

3. Use of This Website

You may use our Site for lawful purposes only. You must not:

• Interfere with site functionality or security
• Copy, distribute, or modify content without permission
• Misrepresent EdenTouch CoLab or impersonate staff
• Upload harmful or offensive materials

We reserve the right to restrict access if Terms are breached.

4. Intellectual Property

The following are the exclusive property of EdenTouch CoLab Ltd:

• UxAi-ClarityForge® framework & system
• Templates, diagrams, models, clarity tools
• Course materials, visuals, designs
• Brand assets, workshops, digital products
• AI-generated methods, prompt structures, and workflows

You receive a limited license to use materials for your own business—not resale or redistribution.

5. Third-Party Tools & Partnerships

We make use of trusted tools including:

• Microsoft 365, Teams, Entra ID, Defender
• Xano
• WeWeb
• Stripe
• Miro
• IBM Enterprise Design Thinking (practitioner-level training)

These are NOT endorsements; they are technologies used to support service delivery.

You must review their own Terms before using their platforms.

6. Accuracy of Information

We strive for accuracy, but:

• Content may occasionally contain errors
• Information is for guidance only
• We may update or remove content at any time
• We do not guarantee specific business outcomes

7. Privacy Policy (Integrated)

7.1 Personal Data We Collect

We collect:

• Identity/contact details (name, email, phone)
• Account data (Microsoft/Google login, preferences)
• Vision statements, Personas, Journey Maps, SDBPs
• AI interaction data (prompts, notes, summaries)
• Technical logs (IP, device, browser)
• Payment data (processed by Stripe only)

7.2 How We Use Your Data

To:

• Deliver clarity services
• Provide AI-guided insights
• Manage bookings & communication
• Improve UxAi-ClarityForge®
• Ensure security & compliance
• Process payments
• Provide customer support

7.3 Legal Basis

• Contract
• Consent
• Legitimate interest
• Legal compliance

7.4 AI Transparency

AI is used to:

• Summarise inputs
• Produce clarity insights
• Analyse patterns
• Support Service Design & coaching

Your data is not used to train third-party models.

Human oversight is always maintained.

7.5 Data Storage & Security

Data is stored using:

• Microsoft 365 (secure cloud)
• Xano (backend)
• WeWeb (frontend)
• Stripe (payments)
• Miro (collaboration)
• Microsoft Entra ID + Defender

Encrypted in transit and at rest. Access limited to authorised personnel.

7.6 Data Retention

• Account data: as long as active
• Workshop/sprint deliverables: until deletion requested
• Payment records: 6 years
• Emails: until you unsubscribe

7.7 Your Rights

Under UK GDPR:

• Access
• Correction
• Deletion
• Restriction
• Objection
• Portability
• Withdraw consent

Request via support@edentouchcolab.com.

8. Cookie Policy

We use:

• Essential cookies
• Analytics cookies
• Security/auth cookies
• Third-party cookies (Stripe, Microsoft, Google, Miro)

You can manage cookies via browser or our cookie banner.

9. Booking, Cancellation & Refund Policy

9.1 Bookings

All sessions must be booked through our scheduling system.

9.2 Rescheduling

• More than 24 hours before → allowed
• Less than 24 hours → may not be accepted

9.3 Cancellations

• 24 hours → reschedule or credit
• <24 hours → non-refundable
• No-show → non-refundable

9.4 Refunds

Refunds only issued if:

• We cancel and cannot reschedule
• Duplicate payment
• Technical delivery failure

Non-refundable items:

• Completed sessions
• Digital downloads
• Templates, SDBPs, Vision Snapshots
• Multi-session programmes (once started)
• Founders Circle fees

10. Client Services Agreement (Integrated)

10.1 Client Responsibilities

• Provide accurate information
• Attend sessions
• Approve deliverables promptly
• Communicate clearly
• Respect IP

10.2 Provider Responsibilities

• Deliver services professionally
• Maintain confidentiality
• Protect data
• Provide clarity tools
• Communicate progress

10.3 Confidentiality

Both parties must protect sensitive and personal information.

Confidentiality survives the termination of this Agreement.

11. UxAi-ClarityForge® Platform Terms of Use

11.1 License

You receive a non-exclusive license for personal/business use.

You may NOT:

• Copy, resell, or redistribute the framework
• Create derivative competing tools
• Claim ownership of UxAi-ClarityForge®

11.2 AI Usage

AI assists clarity, but you must validate outputs.

We do not guarantee AI accuracy.

11.3 Acceptable Use

No misuse, reverse-engineering, or unauthorized access permitted.

12. Enterprise Customer Agreement (Integrated)

12.1 Scope

Covers:

• Workshops & UX consulting
• Clarity Sprints
• Persona/Journey/SDBP creation
• Strategic programmes
• Custom projects

12.2 Fees & Payment

• Payable within 14 days
• Late payments: 2% monthly fee
• Stripe/card payments accepted

12.3 Termination

30 days written notice required.

Work completed remains payable.

12.4 Liability

We are not liable for:

• Business losses
• Indirect damages
• Decisions based on insights
• Third-party outages

Maximum liability = total fees paid.

12.5 Non-Solicitation

Customer may not hire our staff/contractors for 12 months post-engagement.

13. Disclaimers

13.1 Not Professional Advice

Our content is not legal, financial, investment, or HR advice.

13.2 No Guarantees

We cannot guarantee specific business outcomes or ROI.

13.3 External Links

We are not responsible for third-party content.

14. Termination of Access

We may suspend or terminate access to the site or services at any time if Terms are breached.

15. Changes to This Policy

We may update this master document periodically.

Latest version will always be published on this Site.

16. Governing Law

These Terms are governed by the laws of England & Wales.

Disputes resolved exclusively in the courts of England & Wales.

17. Contact Us

For legal or privacy requests:

EdenTouch CoLab Ltd
Email: support@edentouchcolab.com
ICO Registration Number: ZC047648